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Forum Discussion
Meural Canvas MC327 wakes up after sleeping in dark room and starts flashing a current image
Meural Canvas MC327 wakes up after sleeping in dark room ("Sleep When Room Is Dark") and starts flashing a current image with frequency of about a quarter a second: displays the image then it the screen turns black for a moment and it displays the image again, on and on, non-stop.
Pressing the power button to turn the Canvas off doesn't have any effect.
Moving to another image doesn't help. I didn't try any other Menu actions.
After unplugging and plugging it back this disturbing behavior immediately stops.
I ran into this glitch already twice. Other times it wakes up just fine.
It seems to be triggered by pressing power button at the same time as the Canvas is about to wake up on its own after the lights are switched on in the dark room.
Canvas Software Version 2.3.1_3.0.3
1 Reply
Hello ArtFan,
Welcome to the NETGEAR Community!
I understand that your Meural Canvas MC327 wakes up while the option to sleep when the room is dark is selected flashing the current image. I would like to endorse you to our experts to further troubleshoot this issue since it occurred twice.
Please provide the following information through PM so I can endorse you to our support team:
Name:
Email:
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Device Model:
Firmware:
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Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
