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Forum Discussion
Meural canvas not powering past boot screen
My Canvas stopped working randomly. It was working fire for a year and stopped working. I've tried factory resetting but it won't load past the initial boot screen. It just goes black. I called suppo...
Hello Ajax2,
Welcome to the NETGEAR Community!
I understand that you are not able to successfully factory reset your Meural Canvas to resolve the black screen issue.
The following steps have been proven to resolve this issue:
- First, Remove your Meural Canvas from your Meural app.
- Then uninstall the Meural App.
- Next, hold down the factory reset button on your Meural Canvas.
- Then disconnect the power adapter for 30 seconds
- Now, plug in the power adapter and wait for the start-up screen.
- Then release the reset button.
Please let me know if this solution was able to solve your issue!
Best,
Kevin
Community Team
I removed the canvas and app from my device. Then went through the reset cycle a few times. The start up screen appears for a while then back to the black screen with no response.
I have the exact same problem. Any solution?
No solution, sadly. I've talked to support a couple of time and each time we eventually get to "sorry, your device is out of warranty". The only option is to purchase a new device, which I would not do after this one died a shortly after a year.