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Forum Discussion
Meural II SD card issues
I am trying to display pictures from an SD card in my Meural II. I have read through several posts and have followed all of the suggestions with no luck. The SD card is 128 Gb and class10. I init...
Hello drframe ,
Welcome to the NETGEAR Community!
I understand that you are having issues with your SD card for your Meural Canvas. Please start the troubleshooting process by ensuring that your system is up to date. Then reformat your SD card to "FAT32" and add one folder named "meural1". Then, add your photos with the compatible formats to the "meural1" folder and insert your SD card.
Please follow the steps listed below to update your Meural Canvas:
Navigate to my.meural.com
Select your initials on the far right
Select Canvases
Scroll down to Canvas Software Version
Select the arrow on the right of the software version
Select update on the top right
Additionally, ensure that all photos are formatted with one of the following extensions:
.jpg
.jpeg
.png
.bmp
.svg
.gif
.avi
.mkv
.mp4
.mov
.heic (iOS Live Photos).
For more information about compatible formats for your Meural Canvas please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support
Best,
Kevin
Community Team
Hello,
FAT32 is not an option on a 128GB SD card as it is limited to 4GB. I have tried FAT32 on small cards without success. The pictures are named "picture1.jpg", "picture2.jpg", "picture3.jpg".......... I have also tried several other SD cards of different sizes and speeds with no luck.
Please provide other options.
Thank you
- This is what is displayed when trying to view the meural1 folder of the SD card.
