Meural II SD card issues

Hello drframe ,

Welcome to the NETGEAR Community!

I understand that you are having issues with your SD card for your Meural Canvas. Please start the troubleshooting process by ensuring that your system is up to date. Then reformat your SD card to "FAT32" and add one folder named "meural1". Then, add your photos with the compatible formats to the "meural1" folder and insert your SD card.

Please follow the steps listed below to update your Meural Canvas:
Navigate to my.meural.com
Select your initials on the far right
Select Canvases
Scroll down to Canvas Software Version
Select the arrow on the right of the software version
Select update on the top right

Additionally, ensure that all photos are formatted with one of the following extensions:
.jpg
.jpeg
.png
.bmp
.svg
.gif
.avi
.mkv
.mp4
.mov
.heic (iOS Live Photos).

For more information about compatible formats for your Meural Canvas please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support


Best,
Kevin
Community Team