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Forum Discussion
Solved
Meural Leonora (MC227, gen 1) won't come 'online' during setup
Hi there, I'm trying to connect my Meural Leonora canvas to my wifi. I've followed the instructions exactly and the canvas is recognised in the iPhone app once I add in my product key. I then con...
Alright since customer support on these products was dead awful and unhelpful, I figured out a pretty funny work around that I'm quite surprised worked. I downloaded the Meural app on an old iPhone (version 6) and in this older version of the app I was able to connect to my gen 1 canvas and get it online. From there, I updated the canvas software so it now comes online on my iPhone 11 app and the browser. Thanks to @thingsrbad for the initial inspiration re software incompatibility.
What stupid software this really is! Anyway, it's working for now. Standing by for next issue to arise ...
I should also mention when I look at the "canvases" section of the app and website my canvas is listed but says it is offline. When I try restartin or resetting the wifi I run into the same issues above.
Alright since customer support on these products was dead awful and unhelpful, I figured out a pretty funny work around that I'm quite surprised worked. I downloaded the Meural app on an old iPhone (version 6) and in this older version of the app I was able to connect to my gen 1 canvas and get it online. From there, I updated the canvas software so it now comes online on my iPhone 11 app and the browser. Thanks to @thingsrbad for the initial inspiration re software incompatibility.
What stupid software this really is! Anyway, it's working for now. Standing by for next issue to arise ...