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Forum Discussion
Meural photo freeze needed
Help, Im seriously considering sending this thing back to the ninth ring of hell where this app came from. No matter how I try, using sd cards or uploading albums. I cannot get the frame to allow me ...
I’m having the exact same issues! The app and software are horrible!!!
The issue may be related to the scheduler being enabled which is triggering new Playlists to start.
Typically, the scheduler can be turned on in the Canvas -> Settings screen in the App.
However, it looks like there is an issue in the App (both iOS and Android) which does not allow the scheduler to be disabled.
To get around this, you can login to my.meural.netgear.com using the same email & password for the app.
Then click on circle in top right corner and select "Canvases"
Then choose Canvas you are having issue with (if you have more than one).
Then select "Scheduler" and set the slider to 'Off' position.
- I turned the scheduler off a few hours ago and now it’s changed the picture again. So that solution didn’t work.
Thank you for the informaion but this is not fixing the issue. I have deleted the app from my phone and am only using the website. The sced. is turned off and it still changes photo for no reason. I really have no words for the poor software connected to the canvas.
If there is no fix to this and other problem I wish support would just say so. I have invested over 20 hours trying to correct issues.
Hello Meural users,
For those experiencing issues, I would recommend factory resetting your Meural. Please let me know if the issue persists.
Regards,
Christian
I have tried all suggestions and still nothing. Tech support is of no help because I am certain that there is no fix as of yet. To spend this much money and to end up with a canvas that cannot even properly be used as a slideshow is beyond incompetent.
After all this time instead of solving the initial problem I have more.
Not only does the image change whenever it wants to randomly, now it pops up the menu at will.
The only way to solve the issue is to remove any of the features and just use it one image at a time.
I have permanently delete the app.
Delete all images.
Uncheck all features life gesture, scheduler, etc.
Add one photo.
When you want to display a different photo delete that one and add the new one.
Yes one image at a time only.
Now you tell me if it is worth the moeny.
Shame on you Netgear for such horrible software.
