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Forum Discussion
Meural photo freeze needed
Help, Im seriously considering sending this thing back to the ninth ring of hell where this app came from. No matter how I try, using sd cards or uploading albums. I cannot get the frame to allow me ...
This suggests to me that the problem may lie with the gesture sensor. I wonder if there's a way to disable it completely.
CanvasSuks wrote:Not only does the image change whenever it wants to randomly, now it pops up the menu at will.
I’ve officially been working with customer support for a month on trying to fix this issue. Still no solution. The only solution I figured out on my own was to create a playlist of the one picture I want to stay on the screens and then play that particular playlist. It can’t change since there are no other pictures. Meural support has supposedly moved my case to the “higher tier” support, they are less responsive and worse ideas on solving the problem.
I am having exactly the same issue - having bought the Canvas in January and have also tried all the solutions mentioned except for the one picture/ one playlist - will try that now !
....really hope a solution is found. Otherwise the quality of the product is excellent and so far I have found nothing equivalent on the market .... would be a shame if a fix cannot be found as extremely annoying and would be a reason to switch as soon as an equivalent product appears on the market .....
Hope those in contact with customer support find a solution...will be following the thread