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Forum Discussion
Meural Picture Changing Randomly
I have my Meural hanging in portrait mode. In the last few weeks the picture has started to randomly change on its own. It flips to the next image in the playlist. Then that image might radomly flip ...
Hello JuliaTruchsess,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
It's pretty obvious that this is a software bug. There are three other threads on the forum on the same issue, with a number of different users experiencing the problem. It looks like you have responded in each thread (which is commendable) but none of the fixes (factory reset, turn scheduler off, etc) proposed work. The only thing that makes this frame stay on the same picture is to create a playlist with only one picture, which severely degrades the whole experience.
Please get your software engineers to find the root cause and fix it, thanks
Thanks to all who've responded. I should say, of course, that I have opened a ticket and tried to ring the service team, but no one has responded. I might try again - is it worth it?
Yes, worth it! I really want this thing to work properly. I will open a ticket, too.