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sekou0's avatar
sekou0
Aspirant
Oct 29, 2025

Meural screen black

My meural has been working more or less flawlessly for years, and for the first time in well over a year I added some more photos to the library to be displayed, which worked okay, then a day or so later, the Meural just had a black screen, and now doesn't boot up or respond at all

 

Not sure what I can do to troubleshoot this.  I tried the factory reset, but still just a blank screen on power up.

 

According to the app the software version was 2.3.2_2.0.12

 

There was 3.2GB free of 4GB

 

And last sync was 2025-09-27

 

 

Help

3 Replies

  • I am experiencing the same.  Issue started somewhere about 2 weeks ago.  Product was working fine and now random "black screens" instead of images.  It appears to be cycling through the images, but randomly has begun throwing a black screen instead of an image.  At first, it was just a few here and there, and now, a majority of black screens with a few images here and there. 

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator

    Hello sekou0,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are having a issue with your Meural Canvas screen. Please unplug your Meural Canvas wait 2 minutes, then hold down the power button then plug in your Meural Canvas. 

     

    Best,

    Kevin

    Community Team