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Solved
Meural Server Offline: Meural Canvas I and Meural Canvas II
Hello Meural Community, We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is d...
Hello Meural Community,
I wanted to let you know that we have recently deployed a server update that we believe should resolve the issue you've been experiencing. Our team is closely monitoring the situation and is seeing some units come back online, although the process is taking a bit longer than we anticipated.
Could anyone confirm if the issue you were facing has now been resolved? Your feedback is greatly appreciated as it helps us ensure everything functions smoothly.
Thank you so much for your patience and understanding during this time.
Kind regards,
ChristineT
Still down currently but seeing a few users on reddit saying they are back online.
What's the software version we should be updated to? Not showing any updates available so not sure if I'm already updated to the new firmware
What's the software version we should be updated to? Not showing any updates available so not sure if I'm already updated to the new firmware
Hello dustindolin ,
I'm sorry to hear you are still experiencing an issue with your Meural frame. If you haven't done so already, please power cycle it and let me know if the issue persists.
Kind Regards,
Christine