So Netgear sells a product that is dependent on software, pushes out software updates, and provides ZERO support for the software - awesome - what a craptastic company.

First issue - Light detection has been borked for several updates. Gave up, wrote my own to sit on a raspberry Pi and update the canvas brightness properly.

Second issue - and this is a big one - some update has added auto-sleep and auto-power off settings. Cool. Mine are in continuous display mode on a wall about 20 feet off of the ground. Imagine my surprise when, after a recent update, all three frames popped up with a message saying they were shutting down.

That message stayed on the screen for at least 2 hours until I cut power to all of them. (Photo of one of them w/ the message attached.)

They rebooted fine, but this morning, they were all offline and shut down. (They sleep at 9pm.)

I've now toggled the power mode to "sleep" on all of them, then back to "continuous display mode." I've also reset the schedule and rebuilt it on all three canvases.

If, tomorrow morning, they are all shutdown again, I'm going to be pissed.

If *one* canvas had an issue, fine. All three tells me that this is some stupid software issue that shouldn't have made it into production. Yes, I write better software than this, and I've mostly rewritten all of the canvas functionality so that it works properly with my own apps. What I can't do is magically fix the devices from shutting down. Hitting a power button 20 feet off of the floor is a problem.

Does this sound angry? Yup. That's $2k worth of screens on my wall, a subscription I pay for - and Netgear should have to support the damned software they write and push out.

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Meural Software - Crap support, crap developers