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Forum Discussion

growlf's avatar
growlf
Initiate
Jun 05, 2021

Meural Software - Crap support, crap developers

So Netgear sells a product that is dependent on software, pushes out software updates, and provides ZERO support for the software - awesome - what a craptastic company.   First issue - Light detect...
iklier's avatar
iklier
Initiate
Jun 14, 2021

The latest FW (2.2.10_2.0.13) is super buggy for me as well. The three things that broke for me were:

1. Auto-sleep on low light (was working in previous firmware and now is completely broken)

2. Auto brightness (this was always a bit buggy, but seems flat out broke in the new FW)

3. Album switching was buggy for a bit post-update, but a power cycle seems to have solved the issue.

 

EDIT: math is hard.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 16, 2021

    Hello iklier, 

     

    May you send me a private message with your email address and serial number. 


    Thanks,

    Christian 

    • pbellard's avatar
      pbellard
      Tutor
      Jun 24, 2021

      I have the same problem with my Canvas, any firmware update to address these bugs?

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jun 28, 2021

        Hi pbellard, 

         

        May you send me a private message with your email address and serial number. I'd like to assist with having your concerns addressed. 

         

        Regards,

        Christian