NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

growlf's avatar
growlf
Initiate
Jun 05, 2021

Meural Software - Crap support, crap developers

So Netgear sells a product that is dependent on software, pushes out software updates, and provides ZERO support for the software - awesome - what a craptastic company.   First issue - Light detect...
iklier's avatar
iklier
Initiate
Jun 14, 2021

The latest FW (2.2.10_2.0.13) is super buggy for me as well. The three things that broke for me were:

1. Auto-sleep on low light (was working in previous firmware and now is completely broken)

2. Auto brightness (this was always a bit buggy, but seems flat out broke in the new FW)

3. Album switching was buggy for a bit post-update, but a power cycle seems to have solved the issue.

 

EDIT: math is hard.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 16, 2021

Hello iklier, 

 

May you send me a private message with your email address and serial number. 


Thanks,

Christian 

  • pbellard's avatar
    pbellard
    Tutor
    Jun 24, 2021

    I have the same problem with my Canvas, any firmware update to address these bugs?

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 28, 2021

      Hi pbellard, 

       

      May you send me a private message with your email address and serial number. I'd like to assist with having your concerns addressed. 

       

      Regards,

      Christian 

      • bizzyunderscore's avatar
        bizzyunderscore
        Guide
        Dec 25, 2021

        I gave up on "auto brightness" soon after buying these things (the MC315 "photo frame" Meural that isn't even in the popup for Model for some godforsaken reason.

         

        For the last three months, icloud album linking has been completely broken. Some albums partially "upload" and show in the iOS app/photo frames, some don't upload at all. I haven't been able to make rhyme or reason for why. I've tried re-linking; I've tried removing all videos from the albums; I've tried un-linking older albums I'm not actively displaying. No dice with anything.

         

        I bought one of these hunks of junk, sent one to my parents, and sent one to my in-laws. As Christmas gifts last year; so they could all see pictures of their grandkid. Useless now.

         

        And since I bought these more than three months ago, I can't even open a support case. I really should have listened to my gut instinct, that even a "luxury brand" of Netgear would still be crappy Netgear garbage.

         

        I'm going to go on a mission to post everywhere I can about how bad the software is for these things. The App store, Amazon, anywhere else I can find. This level of neglect is unconscionable.