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Forum Discussion
New Meural: "You are not connected to the internet"
Just drop $700+ dollars on a Meural and when you try to connect via the QR code, it says, "You aren't connected to the internet?" then this post is for you! Basically, we're gonna hardwire the Me...
I'm having the exact same issue. Is there app issue or a product issue? I feel like Netgear is no longer supporting this product? I have been on hold for 2 hours trying to figure this out.
I might be wrong but as far as I can tell the firmware in the frame itself is incompatible with the latest version of the phone app. Would be great if someone from Netgear would respond.
Update: I was also finally able to talk to support (after 2 hours on hold and being transferred to 4 people) - their conclusion was that there was "No solution to the problem". That is when I turned to your instructions. I finally got the frame to work using your instructions regarding connecting directly to the router - then doing the firmware update - then setting up the local network again. Thank you so much for your help - I would have never figured it out otherwise. I agree; there is something wrong with the firmware in the frame when it is sent and support does not seem to know about the issue. It's really bad customer service to say the least. The frame is still in the office on the floor next to the router - the picture is great - I'm afraid to move it to the living room as I'm not positive it will still work :).
Woo! Glad you're up and running!