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Forum Discussion
New wifi connection 2017 Meural
Hi all I have 3 Meural canvases that I purchased in 2017 prior to netgear taking over. They were great until I changed my wifi provider. I entered the walkthrough as instructed but don’t get a Q...
I'm having same issue. Lost WiFi connection and now frozen on set up page identical to your image. Any luck on your end yet. I see that no one replied with a fix. Thanks. Jacque
I figured it out.
You need to factory reset your canvas (search online and you’ll find instructions). You then need to open the app and select connect canvas - where it asks for the QR code it say “don’t see code” underneath - click this. You will be asked for the product code, this is on the back of your frame and usually starts “MEU” - put this in and follow the instructions.
Netgear support have been totally useless for me. Had to figure this out myself. Good luck!
You need to factory reset your canvas (search online and you’ll find instructions). You then need to open the app and select connect canvas - where it asks for the QR code it say “don’t see code” underneath - click this. You will be asked for the product code, this is on the back of your frame and usually starts “MEU” - put this in and follow the instructions.
Netgear support have been totally useless for me. Had to figure this out myself. Good luck!