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Forum Discussion
new wifi with same name and password, Meural wont connect
Hi, I recently purchased Google Mesh access points to help with some external smart cameras located outside the house. . I used the same network name and password for it as my old network as I hop...
Thanks for the response. I appreciate it.
SSID is alpha, password is alphanumeric... no special characters. Using WPA2.
It connects to the guest network without any issues..(its on the same hardware its a s/w config.... and it has the same configuration and a similar password layout) and has no issues.
I have to assume its cached a MAC address of the AP and the SSID associated with it and it doesn't like that the SSID is now associated with a new MAC address. Deleting the App, factory reset of the display, using a new device to configure, all did not help.
if you set your phone hotspot with the same exact ssid/password as the router, can you set it up? (shut off the router while trying this)
Sorry, it took a while until I could shutdown my home network ( I work from home, and small children etc use the network all day...)
Results were the same.
so it wouldn't even connect to your phone's hotspot with the same ssid/password?
Hello Ikky,
I understand that you are having issues connecting your MC327 to your mobile network. Please ensure that you are connecting to the 2.4Ghz band of your network. Also, ensure that the devices used to operate the Meural is also on the 2.4Ghz network band.
Let me know if this solved your issue!
Cheers!
Kevin
Community Team
Yes, its 2.4,, a gueast network on the same hardware with a different SSID works... I would prefer not to have the frame on the guest network.
As I suspect that somewhere the Meural frame /app/cloud backend ....something isnt happy with an old SSID using new hardware... I'm hoping that there is a timed expiry on if this data if it being cached.
Thanks for your feedback.
