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Forum Discussion

Dimitr1's avatar
Dimitr1
Follower
Jul 02, 2021

Problems canvas

Everything was working fine but after clicking update software all is wrong.

Had to reset the canvas to get it back online again.

Results:

-power button not working

-app says offline, restart wifi....(that doesn't work because its powered off)

-Have to disconnect power suply for a minute to start the canvas back up.

 

any suggestions?

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 08, 2021

    Hello Dimitr1,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian