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Forum Discussion

myphotos's avatar
myphotos
Follower
Jan 12, 2021

Problems when presenting portrait mode jpg files by a single mp4 with the Canvas II

Hi to all,

I edit my photos for a Canvas II with Photoshop, scale them 1080x1920 or 1920x1080 pixel respectively and optimize for 100 dpi. 

Then I use lightroom to combine series of several jpgs by exporting them as one mp4 file. While my Canvas II - hanging in portrait mode -  correctly presents the landscape files of the mp4 file (just one black border above and another below), it incorrectly presents the portrait mode files with a two inch black border on all 4 sides of the image.

Does anybody know what happens with portrait mode jpg files when they are part of a mp4 file on the Canvas II?  

Thank you, Klaus-Henning

 

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello myphotos,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian