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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
Hi Kevin
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch.
As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch.
As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
Hello Ak-Lex,
Thank you for your providing that information!
We are aware of this issue and will work diligently toward a resolution.
Best,
Kevin
Community Team
Thank you for your providing that information!
We are aware of this issue and will work diligently toward a resolution.
Best,
Kevin
Community Team