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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
Hi Kevin
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch.
As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
Thank you for reaching out. I have uninstalled the app on my iPhone and also IPad, still didn’t work, same issue, it didn’t complete step 2 of 2 on synch.
As far as the canvas update, I’m even tho it shows connected to my WiFi, it shows as offline, making it impossible to try any software update on it
Hello Ak-Lex,
Thank you for your providing that information!
We are aware of this issue and will work diligently toward a resolution.
Best,
Kevin
Community Team
Thank you for your providing that information!
We are aware of this issue and will work diligently toward a resolution.
Best,
Kevin
Community Team
- Thank you Kevin, looking forward to a resolution.
Thank you. My new Meural 2 arrived yesterday and I am keeping my fingers crossed that I can get it working.
Thanks
- Oh boy! Make sure you save customer service phone numbers, and continue use this forum because you will face disconnection for sure.
…It’s good for what it is and NETGEAR needs to offer more support on this product for sure. Meural community doesn’t get much love.
Last I heard they said they were aware of the issue and were addressing. I hope they do. Looking forward to the fix. I bought mine before Netgear bought out Meural. In the beginning, the service from Meural was outstanding
- Hello Ak-Lex,
Please send a playlist to your Meural Canvas using your Meural app.
Best,
Kevin
Community Team - You did? It’s a little different now. I have been patient all this time, my Meural has always lost connection with my phone, the reset although very inconvenient would always bring it back until now.
They said they are looking in to the problem, hopefully they’ll fix especially because some people use it for work.