NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Meural Canvas II storage
I have 3 Meural canvas II's and have added images to all 3. Do the images actually get stored in the device or just on the cloud? In other words, if I turn off the wifi in my home, will the canvas ...
I don't recall all the steps right now, but it was a kind of "hard reset" (you needed to disconnect the mains cable from the back of the frame, then insert the SD card, then boot up the frame again, etc, in order for the frame to recognize the SD card). But again, I don't remember all the steps. I think the frame even downloaded the latest firmware version. You'd better call Support and talk to an agent.
Since I did it in July last year, it works fine with the playlists I have defined in my SD card, with my own pictures. But still, the local pictures in the SD card cannot be managed from the app, which makes it not very user friendly.
This product is "born in the cloud" and its purpose is to make you subscribe to the art gallery services they have and make you buy cloud storage, so the SD card option is just a " workaround" and it is deffinitely out of Netgear's interest.
I just bought a Canvas II so I'm not grandathered with anything. I agree with everybody here that the actual device is awesome. The quality/size is just very very good. The price is quite high for the terrible software/networking support.
Using SD cards to manage pictures is just insane in this day and age. My 10-year-old digital frame has an SD card.
On top of the storage issue, in case somebody from Netgear is actually reading this, have you ever tried uploading 1000 images from your phone to the cloud? It takes for ever and not only that, when the phone gets locked up, the app will no longer upload. So, even if they increase the cloud storage they need to make a much better system to upload images/videos.
You can use your phone app OK for 10-100 images but more than 100 and forget it, it will just be too slow and kill your phone. Even if they re-write that part won't be pretty and will use too much of your phone resources. I'd love to be able to easily upload a large (more than a thousand) pictures from just pointing to a hard drive or something like that.