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tnhansel's avatar
tnhansel
Initiate
Apr 22, 2022
Solved

Netgear Meural (MC315GDW) won't connect to wifi post changing wifi name

Netgear Meural purchased on Jan 2021 and it stopped working 15 months later. It won't connect to wifi after I changed my wifi name, netgear support walked me through multiple steps of hard reset to n...
  • KevinLiT's avatar
    KevinLiT
    Apr 22, 2022

    Hello again tnhansel,

     

    I looked into the issue you are having with your Meural. This happens when the device is on a different network band than the Mueral digital frame.

    Your Meural needs to be connected to a 2.4GHz network. Your device will also need to be connected to the same network in order to control your Meural. 

     

    Please do the following:

     

    Reset your Meural

    Connect to Wi-Fi using the app. (Please ensure that you connect your Meural to the 2.4GHz network)

    After you select your desired network ensure that your mobile device is also connected to that network on the 2.4GHz band.

    Then check to see if you can control your Meural using the App. 

     

    Please let me know if this helps!!

     

    Best,

    Kevin

    Community Team

     

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Apr 22, 2022

Hello again tnhansel,

 

I looked into the issue you are having with your Meural. This happens when the device is on a different network band than the Mueral digital frame.

Your Meural needs to be connected to a 2.4GHz network. Your device will also need to be connected to the same network in order to control your Meural. 

 

Please do the following:

 

Reset your Meural

Connect to Wi-Fi using the app. (Please ensure that you connect your Meural to the 2.4GHz network)

After you select your desired network ensure that your mobile device is also connected to that network on the 2.4GHz band.

Then check to see if you can control your Meural using the App. 

 

Please let me know if this helps!!

 

Best,

Kevin

Community Team

 

  • tnhansel's avatar
    tnhansel
    Initiate
    Apr 22, 2022

    Thank you, this solves the issue. My router has been broadcasting 2.4GHz and 5GHz under one name. I've setup the router to broadcast 2.4GHz exclusively for IoT devices in the house. Thank you for the help!

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Apr 22, 2022

      Hi tnhansel,

       

      I am super happy it worked out for you.

       

      Now you can be awed by the beauty of your Meural digital frame once again!!

       

      Best,

      Kevin

      Community Team