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Solved
Reconnect can aa to app
After getting support help to reconnect canvas to new router, I cannot get the app to show my canvas. I've had the canvas several years. App wants me to register canvas but it is already registered to...
Hello PaulaBowers,
Welcome to the NETGEAR Community!
I understand that you were able to connect your Meural Canvas to a new router but you are unable to see your Canvas using your Meural App.
Please do the following to connect your Meural Canvas to your Meural app:
First, uninstall then re-install your Meural app to ensure that your Meural app in up-to-date.
Next, Navigate to my.meural.com.
Next, Select your initials on the far right.
Next, Select Canvases.
Next, Scroll down to Canvas Software Version.
Next, Select the arrow on the right of the software version.
Next, Select update on the top right.Then, connect to the same wireless network as your Meural Canvas.
Now, log into your Meural app.
Then, select "CANVAS".
Best,
Kevin
Community Team
Hello PaulaBowers,
Welcome to the NETGEAR Community!
I understand that you were able to connect your Meural Canvas to a new router but you are unable to see your Canvas using your Meural App.
Please do the following to connect your Meural Canvas to your Meural app:
First, uninstall then re-install your Meural app to ensure that your Meural app in up-to-date.
Next, Navigate to my.meural.com.
Next, Select your initials on the far right.
Next, Select Canvases.
Next, Scroll down to Canvas Software Version.
Next, Select the arrow on the right of the software version.
Next, Select update on the top right.
Then, connect to the same wireless network as your Meural Canvas.
Now, log into your Meural app.
Then, select "CANVAS".
Best,
Kevin
Community Team