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Forum Discussion
Scheduled "Wake" is not working
Purchased canvas a year ago, configured the schedule, and had no issues with the Wake function. Recently upgraded the canvas’s software ver.to 2.2.10_2.0.13 AND deleted the schedule (wanted some...
Kevin,
It's working with auto-adjust disabled now. However, it was working before when auto-adjust was enabled as mentioned. Why does auto-audjust now need to be distabled. Is this due to a recent update?
Hello scmarti,
Thank you for bringing this issue to our attention. I informed my team of the Auto-Adjust Feature issue with the Meural Canvas. We are working diligently to solve this issue.
Best,
Kevin
Community Team
Having same issue here. I turned off the auto settings, but still powering off and not automatically coming back on.
When will this bug be fixed?
I am also having the same issues as described above. The scheduler used to work just fine. Sometime in January 2022 it stopped waking and/or sleeping automatically according to the schedule. I have tried all of the recommended suggestions on all of the various messages regarding this issue and I cannot find a solution that works for me.
Can you please let me know when this issue will be resolved and if there is a new update coming? Can you also please tell me the current version of the app and canvas software.
Hello srbrouwer2,
I am sorry to hear that you are having issues with your scheduler. Adjusting the light sensor sensitivity can help resolve this issue.
The current app version is: V5.2.8
Below are instructions on how to adjust the light sensor sensitivity on your Meural Canvas:
To adjust the light sensor from my.meural.com:
- Login to my.meural.com.
- Go to Canvases.
- In the upper left-hand corner, select the canvas you want to adjust.
- Scroll down to Light Sensitivity.
- Adjust the light sensitivity to Low, Normal, or High.
Best,
Kevin
Community Team
