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Forum Discussion
Scheduled "Wake" is not working
Purchased canvas a year ago, configured the schedule, and had no issues with the Wake function. Recently upgraded the canvas’s software ver.to 2.2.10_2.0.13 AND deleted the schedule (wanted some...
Hello srbrouwer2,
I am sorry to hear that you are having issues with your scheduler. Adjusting the light sensor sensitivity can help resolve this issue.
The current app version is: V5.2.8
Below are instructions on how to adjust the light sensor sensitivity on your Meural Canvas:
To adjust the light sensor from my.meural.com:
- Login to my.meural.com.
- Go to Canvases.
- In the upper left-hand corner, select the canvas you want to adjust.
- Scroll down to Light Sensitivity.
- Adjust the light sensitivity to Low, Normal, or High.
Best,
Kevin
Community Team
Kevin, You missed part of the question"please tell me the current version of the app and canvas software." You gave the "current app version" but not the current version of the canvas software. I have been searching the Meural site for quite some time and cannot find anywhere that this information is listed. To be clear this is the version of the software that is running on the canvas NOT the app that is running on the mobile phone. I currently have the version 2.2.10_2.0.13. If this version is the "latest" it means that it has been around for OVER 1 YEAR. This means that there have been NO FIXES to the software for OVER 1 YEAR.