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Forum Discussion

scmarti's avatar
scmarti
Tutor
Feb 03, 2022

Scheduled "Wake" is not working

Purchased canvas a year ago, configured the schedule, and had no issues with the Wake function.   Recently upgraded the canvas’s software ver.to  2.2.10_2.0.13 AND deleted the schedule (wanted some...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Feb 16, 2022

Hello scmarti,

 

Thank you for bringing this issue to our attention. I informed my team of the Auto-Adjust Feature issue with the Meural Canvas. We are working diligently to solve this issue. 

 

 

Best,

Kevin

Community Team

 

 

 

JWS9518's avatar
JWS9518
Apprentice
Mar 26, 2022

Having same issue here.  I turned off the auto settings, but still powering off and not automatically coming back on.

 

When will this bug be fixed?

  • srbrouwer2's avatar
    srbrouwer2
    Aspirant
    Jun 09, 2022

    I am also having the same issues as described above.  The scheduler used to work just fine.  Sometime in January 2022 it stopped waking and/or sleeping automatically according to the schedule.  I have tried all of the recommended suggestions on all of the various messages regarding this issue and I cannot find a solution that works for me. 

     

    Can you please let me know when this issue will be resolved and if there is a new update coming?  Can you also please tell me the current version of the app and canvas software.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Jun 09, 2022

      Hello srbrouwer2,

       

       

      I am sorry to hear that you are having issues with your scheduler. Adjusting the light sensor sensitivity can help resolve this issue. 

      The current app version is: V5.2.8

       

      Below are instructions on how to adjust the light sensor sensitivity on your Meural Canvas:

       

      To adjust the light sensor from my.meural.com:

      1. Login to my.meural.com.
      2. Go to Canvases.
      3. In the upper left-hand corner, select the canvas you want to adjust.
      4. Scroll down to Light Sensitivity.
      5. Adjust the light sensitivity to Low, Normal, or High.

       

      Best,

      Kevin

      Community Team

      • joer1974's avatar
        joer1974
        Aspirant
        Jun 20, 2022

        Kevin, You missed part of the question"please tell me the current version of the app and canvas software." You gave the "current app version" but not the current version of the canvas software. I have been searching the Meural site for quite some time and cannot find anywhere that this information is listed. To be clear this is the version of the software that is running on the canvas NOT the app that is running on the mobile phone. I currently have the version 2.2.10_2.0.13. If this version is the "latest" it means that it has been around for OVER 1 YEAR. This means that there have been NO FIXES to the software for OVER 1 YEAR.