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Forum Discussion
Scheduled "Wake" is not working
Purchased canvas a year ago, configured the schedule, and had no issues with the Wake function. Recently upgraded the canvas’s software ver.to 2.2.10_2.0.13 AND deleted the schedule (wanted some...
Hi,
@ joer1974
and
The latest firmware for available for your Meural Canvas II is 2.2.12_2.0.12. Please ensure your Meural is on the latest released firmware.
To update your firmware please do the following:
Meural App > Settings > Canvas Details > Software Update
Let me know if you have any additional questions!
Best,
Kevin
Community Team
Kevin, Thanks for the quick reply. When checking for the "current" Canvas Software version , I get two different results depending upon how I access this info. If I use the Canvas displayed menu and go to Canvas info>Software version, I get 2.2.10_2.0.13.
If I go to your suggested place Meural App > Settings > Canvas Details > Software Update
I get 2.2.12_2.0.13.
If I select Software Update, I get "Canvas is already up to date".
So, we have a conflict here & I have NO way of telling what version I have. But this is VERY consistent. I have 30 years of software development experience and I WOULD NEVER allow this buggy a product to be released. This has NOTHING to do with programming resources. These should be VERY EASY bugs to fix. I am completely dumbfounded as to why a major corporation like Netgear allows a team to TRASH what it otherwise a fantastic product. I have had multiple conversations with the help desk & reported bugs (for ex:service number is 45840438), But NOTHING ever is fixed. Are you an employee of Netgear, or just someone that is trying to help out? Thanks, Joe
Hello @joer1974 ,
I understand that there are two different read-outs depending on how the user accesses their firmware information for their Meural Canvas.
Thank you for bringing this issue to our attention.
We will work diligently to get this discrepancy resolved.
Best,
Kevin
Community Team
I just started to experience the same issue where each morning the canvas would not wake up unless I sent a playlist or used the app to access it, or rebooted it. Once woken, it would go to sleep OK at 10pm, my scheduled setting.
I discovered that the Scheduler only had the sleep time of 10pm for everyday but no wake time. I added the wake time of 8am for each day and this has fixed it. What is odd is I don't recall if I had the wake time in there before but somehow it got deleted through a bug, update or by my finger trouble. Anyway - worth checking there is a wake time as well as a sleep time set in the scheduler.
