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Forum Discussion
Solved
Scheduler showing duplicate entries
I have the problem of the scheduler having duplicate entries. It shows two entries for turning on at 8 am. I can't delete either of them - on the PC/chrome it gives an error "An event was already s...
Kohai-UT --
I was having the same problem as you were with multiple entries (3 for each hour) in the scheduler and no way to get rid of them or manage them at all. As there was no input from Netgear on how to solve it, I solved it by going into the iphone app under the canvas name. There is a tab for the Scheduler and an option to "reset scheduler." I reset the scheduler and then went back to my computer and set up a new schedule and now things are working well. Maybe this will help you.
Hello kohai-ut,
May you provide a screenshot for us to better assist.
Thanks,
Christian
Hi kohai-ut,
Thanks for the screenshot. I'd like for our support team to reach out for further assistance. May you send me a private message with the following info:Email:
Phone:
Preferred Contact Time: (including time zone)
Meural Model:
Meural App Version:
Thanks,Christian
PM Sent. I'll wait to reset it as the other user suggested just in case support wants to see what may be going on.
Kohai-UT --
I was having the same problem as you were with multiple entries (3 for each hour) in the scheduler and no way to get rid of them or manage them at all. As there was no input from Netgear on how to solve it, I solved it by going into the iphone app under the canvas name. There is a tab for the Scheduler and an option to "reset scheduler." I reset the scheduler and then went back to my computer and set up a new schedule and now things are working well. Maybe this will help you.