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Forum Discussion
Screen going black
Please don't suggest I call customer service. I have tried and been put on hold for hours. Last time they took my phone number in the event we were disconnected. Well, I was disconnected and no ca...
Hi JohnGalt57,
I'd like to assist with our support team following up with you. May you send me a private message with your email address and case number(s).
Thank you,
Christian
I've been having the same exact problem. Occasional black screen with a tiny white square in the upper left corner. What was the fix or solution.
Thank you,
TonyK
Hello,
I have been having the same problem for weeks now, about half my photos do that. I can solve the problem temporarily if I force the orientation settings from horizontal to vertical and back to horizontal. But the problem eventually comes back. I am running the latest version: 2.0.8 and my product key is: MEU0717020003220
Can you please help with this
Hello Bob & Ted_,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
- It was purchased December 2019 so it seems I would not qualify for “complimentary support”? I am hoping someone can share how they solved this problem.
- Couldn't fix with phone support. Required an RMA replacement and so far so good with the new Meural.
- My problem is solved, for now, so I thought I’d share... While this is typically the go-to fix for most tech issues, I neglected to try it at first because the symptoms didn’t seam to merit it. About a week ago I unplugged it for 30 seconds and then plugged it in again. The meural has worked properly since.
