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Forum Discussion
SD card not detected on Meural Canvas II
Hi, I recently purchased a Meural Canvas II. I am unable to use an SD card on my device - it is not detected when I put it in. I have followed all the suggestions mentioned on your website but am una...
As an update to my previous post, I have to admit that I was making an error in following the instructions (my folder was labelled 'meural 1' instead of 'meural1'). Once I changed that, the issue resolved. Thank you all for your input. My advice gorillashots would be to follow the instructions EXACTLY!
HJV Thank you for your respons, I have my folders exactly as you mentioned (meural1, meural2, meural3 and meural4) where excactly you find this folders, under Favorites? Playlists? or Albums? just for your info, I checked my phone App and also my pc/online, still can't see the SD card, one more thing what do you named your sd card intself?
Thank you
Hi
I am on my second frame now and still no detection of the camera card...I've done everything support has said. Bought a new class 10 micro chip card, made folders. The frustration of the customer support even brought me to tears at one point until they were really listening to me and I got someone that would actually call me back. I really like this frame and had high hopes getting one without what seems to be a defect, but I'm ready to not only return the first one but return the second one as well. This is really bumming me out. A couple of you said you were able to get it to work. I'd like to try give it one more chance. Would you guys be able to guide me? Maybe I'll get better advice...lol Sorry if this all sounds scattered but I'mr really that frustrated.
Sheri