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Forum Discussion
SD card not detected on Meural Canvas II
Hi, I recently purchased a Meural Canvas II. I am unable to use an SD card on my device - it is not detected when I put it in. I have followed all the suggestions mentioned on your website but am una...
My Meural Canvas II was able to see my SD card. It worked for a few months. Now it no longer detects the card. I've called Support three times on this and never receivedd the promised callback.
In my experience the Meural never sees the SD Card if its reinserted while WITH POWER.
Have you tried a complete reboot, meaning completely removing mains power?
i.e.
Remove the SD Card. Power down by removing the plug (don’t just switch off at the monitor). Leave for 3 mins.
Now reinsert the SD card while powered down ensuring its fully re-engaged.
Now power up by plugging in at the mains.
Wait 2 mins before scrolling the menu for files?
If the unit still fails to read this SD Card, try a new one for comparison as a test. Again completely power down at the mains, insert while powered off and power up with card in situ. Remember that the file folders must be labelled correctly.
Have you tried a complete reboot, meaning completely removing mains power?
i.e.
Remove the SD Card. Power down by removing the plug (don’t just switch off at the monitor). Leave for 3 mins.
Now reinsert the SD card while powered down ensuring its fully re-engaged.
Now power up by plugging in at the mains.
Wait 2 mins before scrolling the menu for files?
If the unit still fails to read this SD Card, try a new one for comparison as a test. Again completely power down at the mains, insert while powered off and power up with card in situ. Remember that the file folders must be labelled correctly.
Thanks for taking the time to post.
I actually have 2 SD cards; neither work. The formatting is correct and, in fact, both worked at one point. Now neither works. I've done a full reset, taken the power cord out.....
No luck.
Supposedly a "high level technical person" is going to call me tomorrow to try to problem solve.
Thanks again.