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Forum Discussion
SD card not detected on Meural Canvas II
Hi, I recently purchased a Meural Canvas II. I am unable to use an SD card on my device - it is not detected when I put it in. I have followed all the suggestions mentioned on your website but am una...
After trying to communicate with Netgear several times regarding the same issue and finding out that none of their technical support people had any real experience with the product, I was about to tear my hair out. They told me I had to buy bigger, more expensive SD cards, then they told me it was the wrong brand or the wrong format -pretty much every excuse in the book but fixing it. I followed the step-by-step, formatted it, made the correct file name on the SD card and inserted it in every direction possible and finally gave up. I in advertently left it in the canvas overnight and two days later it magically started working. Again, they need a proper manual for this product which is incredibly expensive and they need tech-support that goes beyond saying they just donât know.
I've learned a lot by working with a Netgear engineer (NOT in support). First thing was learning how to insert the SD card properly; you insert it with the contacts facing OUT. That resulted in my canvas finally detecting the card.There are undocumented limits on the number of pics in the meural folders. I tried a folder with 13,000 photos and the canvas could still detect the card but was not able to display the images. I made 4 folders of 3,400 images and it works fine. I tried 4,700 images and it does not work. So the limit is somewhere between 3,400 and 4700đ.
- So, Again, why is Netgear not responding to these questions?
For what it's worth, I have just over 8800 images in a folder and it does work. In order to have it find all of the images, I needed to go to the reload menu selection on the device. Each time I did this it found more images. It finally found all of them after four reloads. I think the device operates so slowly that it cannot read all of the files in before the process times out. Using reload gives it additional time, I believe.
I don't know that I recommend having this many images in one folder, but it does work. The response time is very slow when you want to look at the image information screen or any other menu screen.
Thanks for this.
The four folders now work fine. After all the hassle, I don't think I have the patience to make larger folders.