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Forum Discussion
SD card thumbnails
When I add photos from my Iphone I do see manageable thumbnails in the Meural app. When I insert a SD card with JPG's they are displayed wel. However, when e.g. starting a SD card based playlist I d...
Hello jettenj ,
Thanks for the additional information in regards to the reported issue!
Please try the following to troubleshoot this issue:
- Please ensure that your Meural app is updated by removing the app then reinstall it from your app store.
- Then, Ensure your Meural Canvas is on the most recent firmware by navigating to settings>CANVAS DETAILS>Software Update.
- If the issues is still present, please try removing your SD card then perform a factory reset on your Meural Canvas.
- After completing the factory reset insert your SD card into your Meural Canvas then power it on.
Best,
Kevin
Community Team
Ok, I will try that although it seems unlikely that a new canvas with up to date software would need a factory reset.