Unable to access WiFi on Meural Canvas II

Good evening,

Our NETGEAR Meural Canvas II has not been working for almost a year and a half now, and I have tried everything, unfortunately without success. The problem: I suspect it started when we switched to a different internet provider. Since then, the Canvas has been unable to connect, and I can no longer find it in the Meural app.

I have tried everything, including a factory reset, but unfortunately to no avail. When I turn on the Meural, it remains stuck on the start screen and I can’t swipe across the screen. The QR code is also not visible, although I do have the product code.

In the app, the Meural appears as offline, and when I try to reset the Wi-Fi through the app, it shows a strange Wi-Fi network and then gives the error message seen in the screenshot. I once spoke to someone from customer service by phone, but they were not helpful. I understand that my warranty has expired, but even when I offered to pay for support, the answer was still no.

Is there anyone who can help me?


Thank you so much!

Kirsten