Forum Discussion

Initiate

Dec 07, 2023

Videos resizing and look ridiculous

Hello all. I have uploaded some MP4 format videos to the canvas, and they are showing only in a very small window, with very large black border Why? Why is this so difficult? Why can't your p...

KevinLiT

NETGEAR Moderator

Dec 11, 2023

Hello originartmuseum,

Welcome to the NETGEAR Community!

Please ensure that all photos are formatted with one of the following extensions:
.jpg
.jpeg
.png
.bmp
.svg
.gif
.avi
.mkv
.mp4
.mov
.heic (iOS Live Photos).

For more information about compatible formats for your Meural Canvas please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support

Best,
Kevin
Community Team

originartmuseum

Initiate

Dec 16, 2023

Hello Kevin

Thanks but that does not help. The file formats are .mp4.

The link also does not help because it offers no information on scaling.

Why are my videos showing in just a fraction of the screen (with a large black border) regardless of the sizing / auto-format I choose in the Canva config settings?

None of the device settings scale the video. Why not?

Please don't just refer me to the same link (as seems to happen every time someone asks a similar question), please actually provide a meaningful response

Thanks