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Forum Discussion
Gephotonyc
Aug 23, 2024Aspirant
Where do I manage cloud storage?
Can't update images on my Meural because it shows cloud storage is full. Deleted two galleries and it didn't delete them from cloud storage. Loved my Meural before Netgear bought them. Now I loa...
KevinLiT
Aug 23, 2024NETGEAR Moderator
Hello Gephotonyc,
Welcome to the NETGEAR community!
I understand that you would like to free the cloud storage space on your Meural Canvas.
To free cloud storage space, you will need to remove the media from the "Uploads" folder.
Please follow the steps below to remove unwanted photos from your Meural Canvas uploads:
- Navigate to my.meural.com
- Select your initials
- Now, Select uploads
- Then, Remove the desired works to free space from your cloud storage.
Best,
Kevin
Community Team
- GephotonycAug 23, 2024Aspirant
It seems very counter intuitive that deleting a playlist doesn't delete the file from cloud storage. How do I tell which images are still in playlists? I need to delete dozens or more images and can't tell in that screen what it is safe to delete? This seems like a gaping hole in how the user interface works that should have been repaired long ago.
I have a grandfathered frame. If I subscribe to the monthly service do I get more cloud storage? If I then cancel the membership what happens to my Meural? I'm happy to live within the space constraints of the on board memory ( I think, or have I actually been depending on the cloud space to hold the images all this time?)
Thanks for the quick reply.
- GephotonycAug 23, 2024Aspirant
Does removing them from Uploads also remove them from the meural? I only see a fraction of the images actually on my canvas in the uploads area.
- KevinLiTAug 23, 2024NETGEAR Moderator
Hello Gephotonyc,
- To manage the images that are in a playlist navigate to my.meural.com >Select your initials> Then, Select playlists.
- With a Meural Membership you will get 20GB of cloud storage, and access to over 30,000 artworks.
- Removing media from Uploads will remove the media from your Meural Canvas if it is not stored on your onboard storage.
To see all the Meural Membership has to offer please navigate to the link below:
https://www.netgear.com/hk-en/home/digital-art-canvas/membership/
Best,
Kevin
Community Team
- GephotonycAug 23, 2024Aspirant
So if it says on Meural it will stay on the Meural? How then do I clean up the Meural storage? Does deleting a playlist delete it from the meural?
- KevinLiTAug 23, 2024NETGEAR Moderator
Hello Gephotonyc,
The onboard storage is used to hold artworks for times when the Meural Canvas is disconnected from the internet. When Artwork is deleted from the uploads folder it will also be automatically removed from all playlists. To free cloud storage, remove the artworks from the "Uploads" folder. To remove all of the artwork from your Meural Canvas a factory reset is needed. Another option to upgrade the onboard storage of the Meural Canvas is to purchase an SD card. Embedded below are the configuration requirements for the SD card.
Please ensure that all photos are formatted with one of the following extensions:
.jpg
.jpeg
.png
.bmp
.svg
.gif
.avi
.mkv
.mp4
.mov
.heic (iOS Live Photos).
For more information about compatible formats for your Meural Canvas please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support
For more information about installing an SD card Meural Canvas please navigate to the link below:https://kb.netgear.com/000064427/How-do-I-insert-a-memory-card-into-my-Meural
For more information about how to add images on your SD card Meural Canvas please navigate to the link below:
https://kb.netgear.com/000064426/How-do-I-add-images-or-videos-to-a-memory-card-for-my-Meural
Best,
Kevin
Community Team