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Forum Discussion
Where do I manage cloud storage?
Can't update images on my Meural because it shows cloud storage is full. Deleted two galleries and it didn't delete them from cloud storage. Loved my Meural before Netgear bought them. Now I loa...
Hello Gephotonyc,
Welcome to the NETGEAR community!
I understand that you would like to free the cloud storage space on your Meural Canvas.
To free cloud storage space, you will need to remove the media from the "Uploads" folder.
Please follow the steps below to remove unwanted photos from your Meural Canvas uploads:
- Navigate to my.meural.com
- Select your initials
- Now, Select uploads
- Then, Remove the desired works to free space from your cloud storage.
Best,
Kevin
Community Team
It seems very counter intuitive that deleting a playlist doesn't delete the file from cloud storage. How do I tell which images are still in playlists? I need to delete dozens or more images and can't tell in that screen what it is safe to delete? This seems like a gaping hole in how the user interface works that should have been repaired long ago.
I have a grandfathered frame. If I subscribe to the monthly service do I get more cloud storage? If I then cancel the membership what happens to my Meural? I'm happy to live within the space constraints of the on board memory ( I think, or have I actually been depending on the cloud space to hold the images all this time?)
Thanks for the quick reply.