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Forum Discussion
Where do I manage cloud storage?
Can't update images on my Meural because it shows cloud storage is full. Deleted two galleries and it didn't delete them from cloud storage. Loved my Meural before Netgear bought them. Now I loa...
Hello Gephotonyc,
- To manage the images that are in a playlist navigate to my.meural.com >Select your initials> Then, Select playlists.
- With a Meural Membership you will get 20GB of cloud storage, and access to over 30,000 artworks.
- Removing media from Uploads will remove the media from your Meural Canvas if it is not stored on your onboard storage.
To see all the Meural Membership has to offer please navigate to the link below:
https://www.netgear.com/hk-en/home/digital-art-canvas/membership/
Best,
Kevin
Community Team
So if it says on Meural it will stay on the Meural? How then do I clean up the Meural storage? Does deleting a playlist delete it from the meural?
Hello Gephotonyc,
The onboard storage is used to hold artworks for times when the Meural Canvas is disconnected from the internet. When Artwork is deleted from the uploads folder it will also be automatically removed from all playlists. To free cloud storage, remove the artworks from the "Uploads" folder. To remove all of the artwork from your Meural Canvas a factory reset is needed. Another option to upgrade the onboard storage of the Meural Canvas is to purchase an SD card. Embedded below are the configuration requirements for the SD card.
Please ensure that all photos are formatted with one of the following extensions:
.jpg
.jpeg
.png
.bmp
.svg
.gif
.avi
.mkv
.mp4
.mov
.heic (iOS Live Photos).
For more information about compatible formats for your Meural Canvas please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support
For more information about installing an SD card Meural Canvas please navigate to the link below:https://kb.netgear.com/000064427/How-do-I-insert-a-memory-card-into-my-Meural
For more information about how to add images on your SD card Meural Canvas please navigate to the link below:
https://kb.netgear.com/000064426/How-do-I-add-images-or-videos-to-a-memory-card-for-my-Meural
Best,
Kevin
Community TeamI didn't know the sd card would expand the onboard memory, but how to use it if the cloud storage capacity limits my ability to upload?
So I deleted two galleries on the meural, but the cloud storage still says it is full. In my uploads folder I only see about 50 images, and all ones I just added. I can't get to files I might have wanted to delete.
This is all quite infurating. Even if I do a factory reset my cloud storage would still be full wouldn't it?
This doesn't make any sense.
Garrett
Is there a way to just purge my cloud storage?