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ndsubison2178's avatar
Jul 22, 2024
Solved

Where is the factor reset button (2nd Gen MC227)

Like others, I also have issues with my Meural 2nd Gen MU227 Canvas.

I moved to a new house and my MU227 canvas does not connect to wifi.

I tried to follow the instructions on Meural app and I am stuck in this screen.

I dont even know where the reset button is on this thing. I have attached some pictures of my canvas. Can anyone help me find the reset button. 

 

Thanks in advance for any help you can provide.

 

  • I found the reset button, now after I power on the meural canvas show the logo and then black screen, nothing happens. Why is Meural so hard.

2 Replies

  • I found the reset button, now after I power on the meural canvas show the logo and then black screen, nothing happens. Why is Meural so hard.

    • ndsubison2178's avatar
      ndsubison2178
      Aspirant

      Okay here's the update. I got it to work. 

       

      1) I was in the basement my router was on the first floor, this is was big mistake. After I took the canvas to the first floor, everything worked smoothly.

       

      Step1: Press the tiny tiny little reset button right next to the ports.

      Step2: While the reset button on pressed, power on the meural canvas.

      Step3: You will see the meural logo, dont remove your hand from the reset button. 10 seconds after you see the logo move your hand away from the reset button.

      Step4: Wait till you see the default meural-wifi on the top, for me it said, "ruben-xyz123"

      Step5: On your phone where you have the meural app, switch to the meural wifi "ruben-xyz123" or the wifi network that you see on the top right corner or your meural-canvas 

      Step6:  Open a browser on your phone and type http://10.42.0.1/remote

      Step7 : Go to the wifi option that you see above the edit wifi option and change from the meural wifi to your home wifi

      Please note, you should be close to your router when doing this step, if you are far away this will not work.

      Step8: You will notice that the meural canvas will say it is connecting to your home network.

      Step9: You should see gesture controls on your screen as soon as it connects to your home network.

      Step10: Now on the phone open the meural app and register your canvas.

      Step10: Complete or Skip the gesture control tutorial on your phone and 

      Step11: Magic begins.

      Once this work, its amazing. 
      Big shoutout to TechSupport person "Via" without this person help this would not be possible. Thanks again to Meural Tech Support Via.