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Forum Discussion
2.4Ghz devices won't connect to MR60/MK62 Mesh Router
I've been having a lot of issues getting any devices that only operate on the 2.4Ghz band to connect to this router. I have a Roomba model E3 that won't connect. I have a brand new LG Washer and Dr...
I have a brand new Motorola MB7621. I bought it at the same time as the router.
The problem is definitely on the router side. When I try to connect a few of the smarter devices that fail (Roomba, Anova cooker, the bulbs) they all give a message reminding me that the device only works on a 2.4Ghz network. The roomba in particular call it out in such a way that it makes it pretty obvious that it can't connect to a 2.4Ghz band, because the router is defaulting to 5Ghz.
I just want a way to set up a specific SSID that only operates on the 2.4Ghz band like they suggest in the link I posted. But their walk through doesn't match the settings on this router, and I can't find ANY way to specify which band it works on.
The problem is definitely on the router side. When I try to connect a few of the smarter devices that fail (Roomba, Anova cooker, the bulbs) they all give a message reminding me that the device only works on a 2.4Ghz network. The roomba in particular call it out in such a way that it makes it pretty obvious that it can't connect to a 2.4Ghz band, because the router is defaulting to 5Ghz.
I just want a way to set up a specific SSID that only operates on the 2.4Ghz band like they suggest in the link I posted. But their walk through doesn't match the settings on this router, and I can't find ANY way to specify which band it works on.
there isn't a way to seperate out the bands. The devices are designed to be mesh systems and non-seperable.
I know the orbi has an option where you can disable the 5ghz broadcast. Then sometimes if you disconnect your phone from the wifi and reconnect, it'll connect to the 2.4ghz. Not always but its a chance. Not sure if the MR60 system has this as I don't have one try with.
- Do you happen to know if there's a name or term for that feature to disable to 5Ghz band on the Orbi? That's essentially what I'm looking for, I just can't find it in the menus on the MK62/MR60. I figured I'd set up the guest network as a 2.4Ghz-only network, but don't see any options for the frequency.
Advanced ----> Advanced Setup ---> Wireless Setting--->Disable/Enable Broadcast SSID setting
Ok, I just tried that two ways and neither worked. I first did it as you said in the Advanced Settings menu, which made my standard network disappear from visibility (as I understand it's supposed to with SSID turned off). My guest network was still visible so I used that, but the deivce still can't connect to it.
I then tried the reverse, disabling SSID on the Guest network and turning it back on for the main network. Same issue, the 2.4GHz-only devices won't connect.
I think you're trying to do something like what's suggested in this forum thread:
https://kb.netgear.com/30688/How-to-hide-or-unhide-SSID-on-your-NETGEAR-Range-Extender
but in that software there's an explicity setting for each of the frequencies, 2.4 and 5. Mine doesn't give anything like that.
Are there any workarounds by locking the Guest 5GHz network to a single channel or something?
