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Forum Discussion

Jim100's avatar
Jim100
Tutor
Jan 25, 2022
Solved

App speed check does not display speeds

mesh 6 router with two satellites MR 63 . Net gear app on my iPhone and iPad. Speed check runs but does not display speeds, only says I have moderate speed.
  • Jim100's avatar
    Jim100
    Feb 03, 2022

    All of a sudden it has now working just fine. I have no idea why.

plemans's avatar
plemans
Guru - Experienced User
Jan 25, 2022

when you run it off a device and not off the netgear app, does it work? 

its a more trustworthy test anyway

Jim100's avatar
Jim100
Tutor
Jan 25, 2022

Other speed checks work, I've tried removing the app and putting it back in on both iPad and iPhone. Rebooting modem and router. All firmware is up to date so I'll told. All other functions on the app work. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 25, 2022

    what modem/gateway is the MK system connected to

    • Jim100's avatar
      Jim100
      Tutor
      Jan 25, 2022

      My modem was supplied by spectrum/charter is a Hitron E31N2V1. Should I replace it with my own modem?

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jan 25, 2022
        Jim100 wrote:

        My modem was supplied by spectrum/charter is a Hitron E31N2V1. Should I replace it with my own modem?

        No. I was just making sure you weren't in a double nat. It can cause issues. You're not. 

        Does the speedtest work if you go through the router's browser?