Cannot ping the device in same network (MR60)

Any progess on this? 

---

sresam89 wrote:
Switched to this device 3 days ago and having a hardtime managing my network since then.

Worst customer-care support ever even with premium support

Spend Three hours on calls all-together today with 4 diffrenet people who absolutley dont understand the basics of networking
One of the "tech-expert-rep" was not aware "devices in same network can be pinged"

 

Let me start with my connection setup

I have 2 satellites(MS60) and one router (MR60)

 

I have a few static devices on each room and few mobile devices.

When I move aroud in the my home the devices that get attached to the satelites cannot ping/reach the devices that are connected to the router and the same happens vice-versa.

The worst part is I cant even connect to the devices that are attached to the same satellite, forget the part that netgear routers cannot resolve local network hostname

All devices can reach the router and the internet through the internet.

 

All three devices  (satellites and router) are on V1.0.6.102_2.0.45 firmware (most updated one per the andoird app)

The router and satellites are on default settings out-of-the-box commisioning through the andoird application

 

Opened a case 43805142.
waiting for the rep to call back due to frequent call drops (calls were outsourced to off-shore)

 

Does anyone has any tips?

 

Will give it week before I return the device for a refund

---

 

sresam89