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Forum Discussion

sresam89's avatar
sresam89
Guide
Dec 01, 2020

Cannot ping the device in same network (MR60)

Switched to this device 3 days ago and having a hardtime managing my network since then. Worst customer-care support ever even with premium support Spend Three hours on calls all-together today wit...
Sanjith92's avatar
Sanjith92
Star
Nov 30, 2021
I confirm that the Chromecast issue and failure to ping satellite connected devices is now resolved with firmware v1.1.6.122 .
Hope this fix is carried forward to future updates as well .
Release notes say it fixed the airplay issue with iphone/ipad connection to apple tv , so may be same bug was causing issue for Chromecast too .
ktiedt's avatar
ktiedt
Aspirant
Jan 02, 2022

Running the MR80 nighthawk mesh + 2 satellites and seeing the same problem still on firmware v1.1.6.6_3.1.93... 

Kinda glad to see its not just me, but also... WTF on this being a problem for as long as this thread has been open.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 03, 2022

    You can try more updated FW and see:

    https://community.netgear.com/t5/Nighthawk-Mesh-System/New-MK8x-series-MR80-MS80-FW-v1-1-6-10-Released/td-p/2168315/jump-to/first-unread-message

     

    Id make a new post or contact NG support if you seem to have continued problem with this. 

    ktiedt wrote:

    Running the MR80 nighthawk mesh + 2 satellites and seeing the same problem still on firmware v1.1.6.6_3.1.93... 

    Kinda glad to see its not just me, but also... WTF on this being a problem for as long as this thread has been open.

     

    • ktiedt's avatar
      ktiedt
      Aspirant
      Jan 08, 2022

      "Id make a new post or contact NG support if you seem to have continued problem with this. "

      The original problem was never fixed either... so fragmenting the knowledge base makes little sense there... I also just spent over 3hrs on the phone with support regarding this issue and had almost the identical problem as every other customer here... incompetent "support experts".

      I have the latest firmware, it does not change the issue at all, and like the earlier posters, "check for updates" does not work on my MR80/MS80 devics they each had to be manually updated, which when you goto the support page for the device, only gives you the router version... you have to go through the release notes page to find the download for the satellites... Seriously how can one company screw up one thing in so many different ways.