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Forum Discussion
Cannot ping the device in same network (MR60)
Switched to this device 3 days ago and having a hardtime managing my network since then. Worst customer-care support ever even with premium support Spend Three hours on calls all-together today wit...
You can try more updated FW and see:
Already tried the latest firmware... If firmware was the problem... this would have been fixed over a year ago when the problem was identified.
Have you contacted NG support to let them know what your seeing?
"I also just spent over 3hrs on the phone with support regarding this issue and had almost the identical problem as every other customer here... incompetent "support experts"."
That number is now over 6hrs... somehow I've managed to need to escalate my ticket to "level 2" twice now... and still somehow never talked to level 2 support...
Its cool you want to help but... you're literally just making folks repeat the same things they've already repreated both in their details here, and in their calls to support.