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Forum Discussion
can't connect devices to chromecast when using MR60 satellite
I have a MR60 Nighthawk Mesh network and a satelite. Everything seems to connect, including my chromecast, which is in the same room as the satellite. the chromecast is able to connect to the satelli...
Hello jcvllow,
Welcome to the community! Has our support team been able to follow up with you? If not, please send me a private message with your case number(s) and email address.
Thanks,
Christian
I was told on the last call before posting this that Netgear couldn’t help me. The support member said that the issue was clearly my chromecast’s fault, and so she was not prepared to try anything else after literally one troubleshooting attempt that hadn’t worked
I have since returned the Netgear device and purchased a Google mesh network instead, not only is my internet stronger at the other end of the house, but I have no issues with my chromecast whatsoever. This is a clear indication that Netgear’s device was at fault for the issue, and their lack of willingness to help me was astounding.
Just yesterday I was phoned again from Netgear, Sunday around dinner time which is such a ridiculous time to call, I’m guessing as they were overseas, the US I think? (Netgear advertises having an Australian support centre but this is also false). The person I spoke to did actually seem eager to assist me, finally, but it was too little too late, I told him the cases should have already been closed, which they hadn’t. Not only did Netgear do a terrible job with my case, they did a terrible job of leaving me alone after I ceased being their customer.
It’s quite sad that I was given no warning that I was going to be contacted by someone more experienced and eager to help me, I might have actually given him the benefit of the doubt if I was advised he’d be calling, and not returned the device already. But Netgear made no attempt to let me know that my case had been escalated, how was I to know? The last person I had spoken to made it clear Netgear would no long be able to help.
Thankfully I got a full refund from the store I purchased the device from, but Netgear can’t pay me back for the time or distress their lack of support, honesty or sense of care they put upon me in such a small period of time.
I have since returned the Netgear device and purchased a Google mesh network instead, not only is my internet stronger at the other end of the house, but I have no issues with my chromecast whatsoever. This is a clear indication that Netgear’s device was at fault for the issue, and their lack of willingness to help me was astounding.
Just yesterday I was phoned again from Netgear, Sunday around dinner time which is such a ridiculous time to call, I’m guessing as they were overseas, the US I think? (Netgear advertises having an Australian support centre but this is also false). The person I spoke to did actually seem eager to assist me, finally, but it was too little too late, I told him the cases should have already been closed, which they hadn’t. Not only did Netgear do a terrible job with my case, they did a terrible job of leaving me alone after I ceased being their customer.
It’s quite sad that I was given no warning that I was going to be contacted by someone more experienced and eager to help me, I might have actually given him the benefit of the doubt if I was advised he’d be calling, and not returned the device already. But Netgear made no attempt to let me know that my case had been escalated, how was I to know? The last person I had spoken to made it clear Netgear would no long be able to help.
Thankfully I got a full refund from the store I purchased the device from, but Netgear can’t pay me back for the time or distress their lack of support, honesty or sense of care they put upon me in such a small period of time.