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fredboer's avatar
fredboer
Star
Feb 06, 2022
Solved

Can't maintain connection with Epson 3830 - and issues with HP wireless printers.

Background: My new Nighthawk MK62 AS1800 Mesh router and satellite are providing great coverage and high speeds. Setup was a breeze. BUT... I cannot maintain a wireless connection to my (also new) E...
  • fredboer's avatar
    fredboer
    Feb 06, 2022

    Oh, wait... you suggested the satellite. Sorry not to read more carefully. I have only one satellite. It is positioned on the main floor, and uses an ethernet cable as a backhaul. If I bought a *third* satellite, and used it wirelessly, I suppose I could then use the etherenet connection to the printer. Would that work? Still. I don't feel like spending even more money - since for everything but the printer, the wifi is great.

    Thanks for the suggestion!


    Fred

PaoloPe's avatar
PaoloPe
Guide
Feb 07, 2022

Hi,

try to reach, using web interface, Advaced (Tab) -> Advanced Setup -> Wireless Settings 

Try to disable:

"Enable AX"

"Enable MU-MIMO"

"Enable Implicit..."

 

Verify if one of this parameters conflicts with your wireless printer.

 

Paolo P. - ITA

 

  • fredboer's avatar
    fredboer
    Star
    Feb 07, 2022

    Hi! 

     

    I have, already, tried disabling "AX". It didn't help.

     

    I'll try the other two, I'll report back.

     

    THanks!

    Fred

     

  • fredboer's avatar
    fredboer
    Star
    Feb 07, 2022

    Oh, I'll try them individually, and then as a group.

     

     

    • fredboer's avatar
      fredboer
      Star
      Feb 07, 2022

      The documentation tells me I can enable/disable MU-MIMO, but that setting is not present with my router... hm.. another question...

       

       

      • fredboer's avatar
        fredboer
        Star
        Feb 07, 2022

  • fredboer's avatar
    fredboer
    Star
    Feb 10, 2022

    P.S. Just thought I should post that I had cause to talk to tech support about another question, and the technician and I got talking about the printer disconnecting. He suggested that I disable broadcasting the SSID. I didn't save the conversation but by disabling broadcasting (under the 5 GHZ settings) this would resolve the issue. He also suggested setting a "Short Preamble". I was dubious, but it seems to have worked. I've gone a couple of days without a disconnection.

     

    Thought I'd post that here in case it might help someone else. 

     

    I appreciate the help and suggestions that were provided here!

     

    Fred :)