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Forum Discussion

vitszy's avatar
vitszy
Initiate
Dec 30, 2022

Cant make multi-room speaker group with Amazon Alexa Echos on Netgear Nighthawk Mesh Wifi

Hi there,   Piggybacking off this thread which was closed: https://community.netgear.com/t5/Nighthawk-Wi-Fi-6-AX-Mesh/Netgear-mr60-mesh-Amazon-echo-issues/m-p/2148431 I have the exact same issu...
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 04, 2023

Have you tested multiple of the echos connected to just the router to see if the same issue occurs this would tell us if it is an issue with the devices connected to satellites and extenders.

 

DarrenM

  • shawnparks1969's avatar
    shawnparks1969
    Aspirant
    Apr 09, 2023
    Former Netgear owner here. I have the same problem with my Asus Zen Mesh. All devices show online when trying to choose speakers, but when I click one of them, 1/2 of the devices go away. It might be a coincidence that only the speakers that are nearest to the first mesh router are present, and the ones that are closer to the other node in the mesh or not.

    If I turn off the other node, I have better luck, but poor signal issues. And some songs will stop playing halfway through. I don’t know how it synchronize between devices, but I would assume there’s some sort of timing that is done periodically between the echoes. But I can barely make it through one song without a long delay on one speaker where I can hear it playing in another room, and then it just goes to the next song. Never reconnects. It’s infuriating. Still unresolved.
    • vitszy's avatar
      vitszy
      Initiate
      Apr 10, 2023
      So what finally got it working for me was actually going through Amazon support. After the initial call as described in my OP finished unresolved, the Amazon support guy said he would escalate up to next tier support. He said the next tier wouldn't be calling me, but to 'keep trying to setup multi room speakers over the next few days' because the engineer would likely be able to fix it for me remotely. Low and behold.. a few days later I tried to setup multi-room again, without having changed anything, and it worked.

      I have no idea what the next tier support engineer did to my setup remotely, but whatever it was, it worked. So looks like something on Amazon end, they must have changed some setting somewhere??? Very strange.