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Forum Discussion
Customer Support Failure
MR60 / MS60 Firmware Version 1.0.6.110 Tried to update the Nighthawk Mesh Router Wifi 6 firmware through the 'upgrade firmware' option on the nighthawk iOS app. The firmware downloaded and seemed to...
Many times people don't actual get a hold of netgear support. If they google for support they end up getting scam/con sites.
To get a hold of support, click on "mynetgear" at the top, then register an account and your device. From there you contact support.
Uncertain if you talked to official netgear support as I haven't seen them recommend tftp64 in a long time.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though and not a client. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash