Forum Discussion

Tutor

May 30, 2020

Devices on mk62[mr60 and ms60] become invisible to each other

I have two google homes, a chromecast, two phones, and a desktop connected to my network. The desktop is the only one wired. On occasion, the LAN seems to be split into two networks for my devices be...

Christian_R

NETGEAR Employee Retired

Jun 04, 2020

Hello Bradster,

Thanks for reaching out. I'd like for our support team to reach out for further assistance. Please send me a message with your contact info and serial number.

Thanks,
Christian

Bradster

Tutor

Jan 02, 2021

I had reached out to the support team and they were unable to help me without me buying an extended warranty which I refused to purchase because its terrible for a consumer router at that price using new standards to come with such a short warranty. They then directed me to make a post here. I was never able to get it to work so I replaced it.

shaun_s
Star
Jan 04, 2021
Bradster wrote:
I had reached out to the support team and they were unable to help me without me buying an extended warranty which I refused to purchase because its terrible for a consumer router at that price using new standards to come with such a short warranty. They then directed me to make a post here. I was never able to get it to work so I replaced it.
Bradster, Thanks for your reply.

I feel they've rush putting the product to the market without testing it properly. I've seen other people in the forum having similar problems but it seems Netgear hasn't really responded. I will try to contact support while I still have warranty.