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Forum Discussion
Bradster
May 30, 2020Tutor
Devices on mk62[mr60 and ms60] become invisible to each other
I have two google homes, a chromecast, two phones, and a desktop connected to my network. The desktop is the only one wired. On occasion, the LAN seems to be split into two networks for my devices be...
shaun_s
Jan 02, 2021Star
I've been having similar problems. I've had the router for a few days now. At first I thought the problem was random then I did further testing. I'm quite sure the problem is related to the 5GHz wifi on the SATELLITES.
I have the MK63 (MR60 router and two MS60 satellites) with each node placed in SEPERATE rooms. I have 3 media devices (Google Home speaker, Google Home Mini speaker and Google Chromecast) and a few phones. The Chromecast is connected to the router, the Home to satellite 1 and the Mini to satellite 2. All devices are configured properly and connected to the internet. I have the latest firmware (V1.0.6.102) on the router and satellites.
The good news: No matter which node my phone is connected to, I can cast to a device connected to the router (Chromecast in my case). Also, if my phone is connected to the router, I can cast to all devices in the house. If my phone is connected to a satellite then I can cast to a device on the OTHER satellite (the speaker in the other room in my case), as well as to the device connected to the router. All is fine up to this point.
The problem start when my phone AND media device are connected to the SAME satellite. So when I'm next to a speaker I CAN'T cast to that speaker. Furthermore, the problem only happens when the media device is connected to the 5GHz band. (When the speaker uses the 2.4GHz band, the problem goes away.)
So does anyone out there have a solution?
Hey Netgear, Has anyone looked into the problem? It's been a while since the initial post. Is a new firmware with a fix available soon?
cdelat01
Jan 04, 2021Guide
Contact support and reference case number:43114555. Hopefully they will provide you the fix.