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Forum Discussion

adrnln8's avatar
adrnln8
Aspirant
Jan 07, 2023
Solved

Did a firmware update through the nighthawk app and now have no internet

Same problem - did a firmware update through the nighthawk app and now have no internet connection. I can see the network on my phone and laptop, the nighthawk app recognizes the router, no internet ...
  • adrnln8's avatar
    adrnln8
    Jan 08, 2023

    This has been a bear but I think I have it figured out.  Got a usb-c to ethernet dongle so I could use my laptop and upload the firmware the correct way as linked above.  At first, nothing changed and I was still having issues with no connection to the internet.  After a couple hours of factory resets and making sure the firmware uploaded correctly, I did some research in this community and found more information from someone who was having similar issues.  He set the IPv6 to Pass Through and it solved his problem.  While that didn't work for me, I set mine to Auto Detect and this did the trick.  It was on "Disabled" by default.  Not sure why the default for IPv6 is set to disabled but setting mine to Auto Detect has solved the problem for me. 

     

    Thank you for your help!

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 07, 2023

Seen problems of the NH app not correctly updating both MS and MR or doing the update incorrectly causing problems. Why it's recommended to update manually using a wired PC and web browser and loading the FW files. 

 

It is expected that when you make changes on the MR, that there will be a temporarly loss of internet services as the MR has to make changes and or reboot which would cause this tempoary disconnect. After the MR is back to ready, there should be internet service access. 

 

Shouldn't need to reboot the modem however might be good to try this now and see. MIght factory reset and setup from scratch as well. 


adrnln8's avatar
adrnln8
Aspirant
Jan 07, 2023
So it sounds like I need to be hard wired to do this firmware update. Let me work on that and I'll get back to you.
  • adrnln8's avatar
    adrnln8
    Aspirant
    Jan 08, 2023

    This has been a bear but I think I have it figured out.  Got a usb-c to ethernet dongle so I could use my laptop and upload the firmware the correct way as linked above.  At first, nothing changed and I was still having issues with no connection to the internet.  After a couple hours of factory resets and making sure the firmware uploaded correctly, I did some research in this community and found more information from someone who was having similar issues.  He set the IPv6 to Pass Through and it solved his problem.  While that didn't work for me, I set mine to Auto Detect and this did the trick.  It was on "Disabled" by default.  Not sure why the default for IPv6 is set to disabled but setting mine to Auto Detect has solved the problem for me. 

     

    Thank you for your help!